How do I request a refund?

To request a refund from Kawaii Stop, please follow these steps:

1. Log in to Your Account:
   Visit the Kawaii Stop website and sign in to your account.

2. Find Your Order:
   Locate the order containing the item(s) you wish to return.

3. Initiate the Return:
   Start the return process from your order page and fill in all required information.

   • Make sure your item is eligible for return (unused, in original packaging, and not a non-returnable product).

4. Ship the Item Back:
   If your return is approved, you’ll receive instructions on where to send your package.

   • Return shipping is your responsibility.

5. Inspection and Refund:
   Once we receive and inspect the returned item(s), your refund will be processed to the original payment method, minus any applicable fees (such as restocking or shipping fees).

Important Notes:

• Eligible returns are subject to a 20% restocking fee and deduction of original shipping/handling costs.

• Cosplays, made-to-order, and other non-returnable items are not eligible for refunds except in cases of manufacturer error.

• For items protected by Kawaii Shield (lost, damaged, or stolen), file a claim within the required timeframes for a resolution.

Questions?
If you need help with your refund request, contact us at [email protected] or call 1-855-529-2441. Our team is happy to guide you!