Can I cancel my order after it has been placed?
Brian H.
Last Update 13 hours ago
You can request to cancel or modify your order within 1 hour of placing it, as long as it hasn’t entered production or shipping.
Within 1 hour: Free cancellation or modification is possible if processing hasn’t started.
After 1 hour: Cancellations will incur a 10% fee if the order has not entered production.
After 24 hours: Orders cannot be canceled, as processing and production will have begun.
If you need to cancel or change your order, contact us immediately at [email protected] or call 855-529-2441. We recommend reaching out as soon as possible for the best chance at successful cancellation or changes.
Note:
Made-to-order and personalized items cannot be canceled once production starts.
Refunds will not be provided for cancellations outside these windows or for changes of mind.