What should I do if my order is marked as delivered, but I never received it?
Brian H.
Last Update il y a un an
We're sorry to hear that you didn't receive your order even though the tracking status shows that it was delivered. Here are the steps you can take:
1. Check the delivery address: Make sure that the delivery address you provided during checkout is correct and up-to-date. Check with your neighbors or anyone else who may have accepted the package on your behalf.
2. Contact the carrier: If the carrier marked your order as delivered, they may be able to provide additional information about the delivery or confirm the address it was delivered to. You can contact the carrier's customer service department to inquire about the package's whereabouts and initiate a claim for lost or stolen packages.
3. Contact us: If you've checked the delivery address and contacted the carrier but still can't locate your package, please contact our customer support team at [email protected] or through our contact page at https://kawaiistop.com/contact-us/. We will work with you and the carrier to find a resolution.
Please note that while we cannot offer refunds on delivered packages, we will do our best to assist you in resolving the issue.
We appreciate your patience and understanding as we work to resolve the matter. Thank you for choosing Kawaii Stop!