Why was my order marked undeliverable or returned to sender?

An order may be marked as “undeliverable” or “returned to sender” for several common reasons:

• Incorrect or incomplete shipping address:
  If the address provided at checkout was missing information or contained errors, the carrier may not be able to deliver your package.

• Unclaimed package:
  If no one was available to receive the delivery, or if the carrier attempted delivery multiple times without success, the package may be returned.

• Refused delivery:
  If the package was refused at the delivery address, it will be destroyed by the provider.

• Customs or import issues (international orders):
  If required import duties or fees are not paid, or customs cannot clear your item, the order may be returned.

What happens next?

• When a package is returned to us, we’ll contact you to confirm your shipping information.

• Reshipping fees and additional charges may apply to send the package again.

• Original shipping fees, import duties, and Kawaii Shield coverage are non-refundable.

If you have questions about your returned package or need to update your address, contact us at [email protected] or 1-855-529-2441 for help!