What if I received a damaged or defective item?
Brian H.
Last Update vor einem Jahr
If you have received a damaged or defective item, please contact Kawaii Stop customer support immediately via the contact us page or live chat. We will do our best to resolve the issue as quickly as possible.
In most cases, we will request photos of the damaged or defective item to better understand the issue. Once we have reviewed the photos, we will provide you with instructions on how to return the item for a replacement or refund.
Please note that we are unable to accept returns or process refunds for items that have been damaged due to misuse, mishandling, or normal wear and tear. If you have any questions or concerns about the condition of your item, please contact us before using or opening the product.
We value our customers and strive to provide the best possible shopping experience. If you have any issues or concerns with your order, please don't hesitate to reach out to us. We are always happy to assist you in any way we can.