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Order Issues

Last Update één dag geleden

What should I do if my order is marked as delivered, but I never received it? How does Kawaii Stop handle returns for international orders? Why was my order marked undeliverable or returned to sender? What happens if my package is lost or stolen? How do I exchange an item I received from Kawaii Stop?

What if I received a damaged or defective item?

Brian H.

Last Update één dag geleden

If you receive a damaged or defective item from Kawaii Stop, we’re here to help!


If you purchased Kawaii Shield:

  • Your order is protected against damaged goods.

  • File a claim: Submit your claim with photos of the item and packaging within 7 days of delivery for a prompt replacement or refund.


If you did NOT purchase Kawaii Shield:

  • If the damage or defect is due to a manufacturer or fulfillment error, contact us within 4 days of delivery at [email protected] with photos or videos of the item and packaging.

  • We’ll review your case and provide a return label if eligible. Standard return process and inspection will apply.


Important notes:

  • Claims must be made within the specified timeframes.

  • Minor cosmetic variations or issues due to customer handling are not eligible for return or refund.

  • Items must be unused and in original packaging for any approved return or refund.


If you need help or have questions, please email [email protected] or call 1-855-529-2441. Our team is happy to assist you!

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