Order Issues

What should I do if my order is marked as delivered, but I never received it?

How does Kawaii Stop handle returns for international orders?

Why was my order marked undeliverable or returned to sender?

What happens if my package is lost or stolen?

How do I exchange an item I received from Kawaii Stop?

What if I received a damaged or defective item?

How do I know I am putting in the right address?

What if I refuse a delivery?

Pre-order or Backorder Policy

Order Verification & Security